If you ever have any inquiries connected to your web hosting account or if you face a problem with your sites, you will have to get in touch with the respective hosting company’s client support team. It may not make any difference how soon they’ll answer when you have a query of a generic nature, but an issue such as an unsuccessful web app update, for example, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be down. If you offer goods or services online, any outage will affect your website in an undesirable way and you can lose existing or potential visitors. Many web hosting providers, mainly resellers, respond to emails and trouble tickets within 24 hours, but in the digital era that’s much too long, since clients will hardly ever revisit a site that isn’t functioning properly for a lengthy span of time.
One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our shared hosting and you have an inquiry or run into some obstacle, you can contact us 24x7 by submitting a trouble ticket or by sending an e-mail and we promise that you’ll get a reply in no more than one hour. If the issue can be resolved, we will do it before we respond, whilst in case there’s something that you have to do on your end, we’ll give you all the required info – what workable solutions to try, what settings to check, etc. Normally, you will obtain a response within only half an hour, which suggests that waiting for hours on end or even for more than one day to receive support is something unthinkable. Our 1-hour response time guarantee is valid for any query that you might have – technical, general or billing.