There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It is the easiest form of communication for different reasons. In the event that no customer support team representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Moreover, you can copy/paste extensive bits of information without needing to worry about printing errors, and in case a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you need to supply info or to follow directions, you will need to use at least two separate admin consoles and this number could rise in case you want to manage several domains. Additionally, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst browsing your website files or modifying different account settings. The ticketing system is being monitored 24x7x365 by our customer service technicians and the response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. In contrast to some other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info in regards to any technical or billing issue. On top of that, you can read a variety of articles, which will help you solve the most common issues on your own.