There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It is the easiest form of communication for different reasons. In the event that no customer support team representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Moreover, you can copy/paste extensive bits of information without needing to worry about printing errors, and in case a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you need to supply info or to follow directions, you will need to use at least two separate admin consoles and this number could rise in case you want to manage several domains. Additionally, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for an answer.