24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider which provides top-class support.
Being able to contact your shared hosting supplier any time you have any type of questions or experience any difficulties is very important and how fast they'll answer and react is essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are also one way to distinguish actual providers from resellers. The second typically respond just to emails or support tickets and you'll need to wait for a whole day or maybe more in order to receive an answer. When your trouble requires several responses, you'll end up losing several days to have a basic problem resolved. Using an authentic and reputable website hosting supplier, you'll be in a position to connect with the support at any time and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.
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24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our
shared hosting services include 24/7 technical support as well as various means of communication. If you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up getting a service which you can't use. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. In contrast to the vast majority of suppliers out there, we respond to all the tickets within one hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
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24/7 Customer Support in VPS Hosting
With our
Linux VPS hosting services, you won't ever have to wait for more than one hour in order to receive help for any type of issue that you may have with the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in a couple of countries around the globe and a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so no matter what your question or issue is, there's always somebody to help you out promptly. When you need assistance with third-party software, that you cannot set up or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply for all VPS plans.
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24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time warranty, you will benefit from quick support when you purchase a
dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket through your billing account or you send an email message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs a longer period of time to be solved or in case it needs to be forwarded to our admins, because it's easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.