In the event that you've ever had a shared hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for certain things it's better to speak with a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a service before you decide to order it or in case something small-scale has to be made, for instance, it'll be far easier and faster to get it done in real time. When you can seek the advice of representatives over the phone, it is also very likely that you're working with an actual hosting provider, not a reseller. The level of support that you will get by phone differs between different providers - from general matters to professional tech support. Usually the majority of suppliers supply pre-sales assistance and first level telephone support, while more complicated technical matters are handled via e-mail and / or tickets.