In the event that you've ever had a shared hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for certain things it's better to speak with a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a service before you decide to order it or in case something small-scale has to be made, for instance, it'll be far easier and faster to get it done in real time. When you can seek the advice of representatives over the phone, it is also very likely that you're working with an actual hosting provider, not a reseller. The level of support that you will get by phone differs between different providers - from general matters to professional tech support. Usually the majority of suppliers supply pre-sales assistance and first level telephone support, while more complicated technical matters are handled via e-mail and / or tickets.
Phone Support in Shared Hosting
As we have live telephone support 14 hours per day, you'll be able to get in touch with us and talk to one of our customer support representatives to get more info about the shared hosting that we offer and make sure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we have phone numbers on 3 continents so you will be able to call the one nearer to you - in the USA, Great Britain or Australia. If you're already a customer, you can phone us about general and billing matters, and about some tech issues. In case the issue is strictly technical or it requires more time to handle, you should go through our ticketing system, that will allow both you and our technical support crew to monitor the information provided by each side.