Live Chat Support
What exactly are the basic benefits of the Live Chat service?
When your hosting company provides live chat support, you are able to talk with a representative live and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the world wide web, so that you won't pay any rates in the event that you are in another state or country. In addition, it will be easier to copy and paste info for example domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party over the phone. The live chat is also a faster option to contact the web hosting service provider's support team compared to using a ticketing system. Last, but not least, if some trouble needs more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible in case you are on the phone.
-
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all
shared hosting that we offer and we can assist you with almost everything live. If you do not have an account with us yet, we're able to provide you with more info about the plans to help you to get the most appropriate plan. If you are an existing customer, we are able to assist you with any general or billing matter in addition to with various common tech problems, for example an email address installation in a desktop email client. In case you cannot call us for some reason or you're in a country where we do not have a local telephone number, our live chat is the best choice to contact us. Needless to say, some situations need extra time to investigate and test, which means that you will need to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with quite a lot of problems on the chat.